Friday, October 24, 2014

How to Provide Live Chat Support to Customer

Greetings:
At first stage of live customer support you have to start with greetings.
Welcome to …………….. Live Chat Support.
I am Aiden
How may I assist you today?
Listen customer query:
Listen customer query at first carefully. What they want to know and their question regarding the services. Than you can go for the next service.
If it’s a telecommunication company that time you can ask for some question to know about customers details:
May I have your user ID please (registered phone number)?
Phone number please , by which you are registered with us.
Phone number please which you like to register with us.
Your current location please?
If Verification is required that time you can ask:
I need some information just for verification.
Can you please tell me the provided e-mail address on your account?
In Case of Telecommunication Sector:
Can you recall your last top up amount?
Last dialed number please?
Your existing FNF number?
*If you need to say for Waiting:
Please wait for a moment.
Our system is very busy right now, it may take little long to reply and we will appreciate your patience
I am sorry sir, we are very busy at this moment, and there might be a delay in response. I highly appreciate your patience
*Sending mail & Text:
I have sent mail to your given email in details about your query please check your mailbox.
I have sent a text to your given phone number about your required services, please check your inbox. I
In Case of Abusive customers:
Dear sir/madam, I am requesting you behave properly
Sir/Madam, if you do not behave properly than I must have to end this conversation.
Sir/Madam, as you have not behaved properly I am ending this conversation. Thank you for visiting ………….. live chat support.
Endings:
As we are not receiving any message from you for the last few minutes we are ending this conversation at this moment.
You are most welcome.
Is there anything else I may help you with?
Thank you so much for visiting ……………. online Customer Service.
Don’t hesitate to contact us in future.